Hi there, welcome to my online shop! You’ll find the shop policies detailed below—please get in touch if you have any further queries or concerns.
PACKAGING & SHIPPING
All physical orders will be shipped within 2-4 business days. Orders are handled with great care at my end and packed securely to ensure that they reach you in optimal condition. Currently, physical products are only available for shipping within India. Digital products are available worldwide.
When purchasing originals from my shop, the cost of tracked shipping is included in the listed fee. You will be provided with the tracking number once the item has been mailed. If a product is lost or received damaged, please report this to me asap. In case of damages, I will require photographic proof and for the product to be shipped back to me securely in order to consider a refund claim.
When purchasing prints and postcards, I recommend selecting the tracked shipping option to ensure that the products reach you safely. You will be provided with the tracking number once the item has been mailed.
CANCELLATIONS & RETURNS
All sales are final and as an independent artist, I’m afraid I cannot accept returns. Please review the product info on the individual product page to ensure that you have all the information you need before making a purchase.
I do accept order cancellations within 24 hours of purchase provided the item has not yet been shipped. In the case of digital downloads, however, cancellations are not possible as you will receive the product instantly upon purchase. If you face any other issues with your order, please reach out to me at yamunamatheswaran (at) gmail (dot) com and I’ll do my best to help.
PRODUCT INFORMATION & QUALITY
All info about sizing and materials used is clearly mentioned on individual product pages. Please go through this info carefully.
I only use high-quality materials in the creation of my artworks, and carry out several test prints before offering a product for sale. Still, if you have any concerns regarding product quality after purchase, please reach out to me at yamunamatheswaran (at) gmail (dot) com.
SCREEN CALIBRATIONS
Due to differences in screen calibrations, colours in the physical artwork may appear slightly different from the onscreen version.
COPYRIGHT
All artwork is the sole property of Yamuna Matheswaran and will remain under copyright even after purchase. When purchasing an original piece, you are the owner of the physical piece alone. Artwork purchased may be used for private, non-commercial purposes only, and may not be copied, shared, sold, resold, distributed or used for marketing purposes.
The mockup templates used in my shop for representational purposes have been obtained from Freepik.
✿ Thank you for choosing to support an independent artist! ✿